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Refund policy
A full-quality 24-hour trial is offered before payment, so nobody has to buy blind. Refunds after purchase are therefore limited to the cases below.
When a refund is issued
- The service was never delivered — credentials did not arrive and support could not resolve it within 48 hours of your first message.
- A confirmed fault on our side prevented playback for more than 48 consecutive hours with no working alternative.
- A duplicate charge for the same subscription term.
When a refund is not issued
- You did not take the free trial and the service was not what you expected.
- A specific channel or title changed source or was removed.
- Buffering caused by your own connection, Wi-Fi, device or ISP.
- The account was shared, resold outside the reseller program, or used commercially.
- The request is made more than 7 days after purchase.
How to request one
Email billing@bexytvusa.com with your account email, purchase date and a description of the problem, including any open support ticket. Eligible refunds are processed within 7 business days to the original payment method.